Service Cancellations and Limitations
How refunds, cancellations, and returns work across coaching, books, the Godly Shop, and Godly Hands giving.
Coaching programs are created and sold as complete packages, not sessions purchased individually, and can't be split apart or partially completed. If you enroll in a multi-session program and stop partway through, unused sessions aren't eligible for a refund, credit, or transfer. We don't offer refunds on coaching services, since the coaching relationship depends on your full investment in the process, not just attendance. As a courtesy, clients may reschedule one missed session with at least 24–48 hours' notice; sessions missed without that notice are forfeited.
All cancellation requests must be submitted in writing to [email protected]. A cancellation is considered received on the date Coach Luchi confirms it, not the date it was sent. See the Terms page for full coaching payment and scheduling details.
Coach Luchi's devotionals and books are sold as ebooks through Lulu, a third-party publishing platform. Because these are digital products delivered instantly, all sales are final and we're not able to offer refunds once a purchase is complete. If you're having trouble downloading or accessing a book you've purchased, Lulu's own support can help, or reach out to us and we'll do what we can to point you in the right direction.
Every design in the Godly Shop is printed and shipped by TeePublic, a print-on-demand partner, on a per-order basis. That means TeePublic handles fulfillment, shipping timelines, and any return, exchange, or damaged-item claim directly. Please use TeePublic's own order tracking and support to check delivery status or report a problem with an item you've received. Because each piece is made to order, we're not able to accept returns for reasons like sizing or personal preference on our end, but if something arrives damaged, defective, or wrong, TeePublic will make it right.
If you ever have trouble getting a response from TeePublic on an order placed through our Shop page, email us at [email protected] and we'll help however we can.
One-time and monthly gifts to Godly Hands are processed securely through Stripe. Because these gifts go directly toward supporting widows and orphans, donations are generally non-refundable once processed. If a gift was made in error, such as a duplicate charge or an incorrect amount, contact us at [email protected] within 14 days and we'll gladly make it right.
To cancel or change a monthly gift, email us and we'll process the change on our end; there's currently no self-service option to manage a recurring gift, so please allow a few business days for the next scheduled charge to be adjusted.
If anything about a purchase, whether a book, a shirt, or a gift, doesn't look right, we want to know. Email [email protected] with your order details and we'll help sort it out, including connecting you with the right fulfillment partner when needed.
Reach out anytime at [email protected].